Refund policy

Thank you for shopping with Fly Girl Era. We truly appreciate your support and are grateful to have you as part of our community.

Please read our Refund Policy carefully before placing your order.

All Sales Are Final

At Fly Girl Era, all sales are final. We do not accept returns, refunds, exchanges, or order cancellations once an order has been placed and processed.

This policy applies to all purchases, including but not limited to:

Incorrect size selections
Change of mind after purchase
Accidental purchases
Shipping delays after an order has been shipped
Personal preference after receiving an item

Why All Sales Are Final

For hygiene, quality control, and inventory management reasons, all Fly Girl Era jewelry and accessories are sold as final sale. This helps us ensure that every customer receives brand-new, unworn merchandise that meets our quality standards.

Please Review Your Order Carefully

Before completing your purchase, please verify the following:

Shipping address
Billing information
Item(s) selected
Quantity
Size (when applicable)

Fly Girl Era is not responsible for orders placed incorrectly by the customer or for packages delayed due to incorrect shipping information.

Damaged or Incorrect Orders

We carefully inspect every order before it leaves our facility. However, if you receive an item that is damaged or you receive the wrong product due to a packing error, please contact us within 48 hours of delivery.

To help us resolve the issue, please include:

Your order number
Clear photos of the item(s)
Photos of the packaging (if applicable)

Once reviewed, we will work with you to provide an appropriate solution.

Product Disclosure

Unless otherwise stated, all jewelry sold by Fly Girl Era is gold-plated and is not solid gold. Gold plating consists of a thin layer of gold applied over a base metal. With regular wear, exposure to water, perfumes, lotions, sweat, and chemicals, the plating may naturally fade over time.

To help extend the life of your jewelry, we recommend storing it in a dry place and avoiding direct contact with water and beauty products.